Privacy Policy

We collect information that you voluntarily provide when you fill out a contact or free estimate form on this website. This may include:

• Your full name
• Phone number
• Email address
• Project town and property address
• The service you are interested in
• Project details, timeline, and any notes you choose to share
• Your consent to receive SMS text updates, if you opt in

We do not knowingly collect sensitive personal data beyond what is needed to respond to your inquiry and prepare an estimate.

We use the information you provide to:

• Respond to your estimate request and answer your questions
• Schedule and conduct on-site project assessments
• Prepare and deliver project estimates
• Communicate with you about your project by phone, email, or text message
• Coordinate materials, scheduling, and construction
• Maintain records of our communications for customer service purposes

When you submit a form, you consent to being contacted about your project using the phone number and email address you provided. If you check the optional SMS consent box, you also agree to receive text message updates about your estimate request.

Message and data rates may apply for SMS. You may reply STOP to any text message to opt out of SMS communications at any time, or contact us using the details below to update your preferences. Opting out of SMS does not affect our ability to contact you by phone or email regarding an active project.

This website may use basic analytics to understand how visitors find and use our pages (for example, which pages are visited most often). This information is aggregated and does not identify you personally. Your browser may store small cookies for session and analytics purposes; you can control or disable cookies through your browser settings.

To manage estimate requests and customer communications, we use a customer relationship management (CRM) platform. The information you submit through our forms is transmitted to that platform so our team can follow up with you. We use reasonable care in selecting service providers and expect them to handle your information responsibly in line with their own privacy practices.

We do not sell your personal information to third parties, and we do not share it for marketing purposes beyond responding to your inquiry.

We take reasonable measures to protect the information you submit. However, no method of transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain the information you provide for as long as needed to respond to your request, complete any project we undertake, and maintain reasonable business records. You may ask us to update or remove your information at any time.

You have the right to:

• Request access to or a copy of the information you submitted
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to legal record-keeping requirements
• Opt out of SMS or email communications at any time

Our services are intended for homeowners and adult decision-makers. We do not knowingly collect information from children under 13. If you believe a child has submitted information to us, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• (781) 545-5855
• info@cmstoneworks.com